Pet Insurance Claims Advice

Clear and Concise

Making A Claim

Sometimes the most friendly and helpful insurance companies in the world suddenly become distinctly unhelpful and difficult to reach when you need to make a claim. If you need any information on your claim please call us on 021 202 9119 or email us on claims@petinsure.ie

When you’re a Pet Insure customer you can rely on us to be there when you need us most – at claim time.

We have kept our claim process as simple and hassle free as possible. We don’t require you to get too many additional forms filled out by your vet because we realise that going backwards and forwards to deliver and pick up forms can take hours of your time. Your vet can send information directly to us on your behalf, but you must fill in all the relevant information on the claims forms, so there is no delay with processing your claim.

 

When you need to make a claim, just follow these simple steps:

After your pet’s consultation, ask your vet for a copy of the clinical records relating to this visit. If we need further clinical history we will contact you, not your vet.

  • Download a claim form here.
  • Complete the form (making sure that all information is provided).
  • Attach original invoices from your veterinary clinic and the clinical records.
  • Send it in by post to: The Claims Department, PetInsure, Po Box 911, South City D.S.U, Cork, T12 C82S 
    or fax to +353 (0) 21 601 0730

To avoid unnecessary delays, please ensure that the claim form is filled out in its entirety. Incomplete forms will result in delays in processing your claim.

Download Claim Form As PDF Document

 

Important Information

Please review in detail Our Terms and Conditions of cover so you understand fully what is covered and what is not covered under our Plans.

 

Clinical History Requests

As part of our standard procedure, we require full clinical history for your pet, from all Vets that your pet has attended when you are making your first claim. In the event that your pet has been referred to a specialist practice, please ensure to include clinical history from your vet as well as the referral practice. To help speed up the processing of your claim, please ensure that all of this information is included with your claim form.

Please see our Terms of Business.

 

First Time Claimants – Vet Fees

Requirements From the Policy Holder:

  • Fully Completed Claim Form – List all current and previous Vets attended, adoption details if applicable and how long you have had your pet.
  • Vaccination Card.
  • Microchip Record.
  • Adoption Certificate (if Applicable).
  • Proof of payment if have paid your Vet and you are the payee of the claim (visa receipt/till receipt).

 

Continuation claims/ongoing conditions – Vet Fees

Requirements From the Policy Holder:

  • Fully Completed Claim Form.
  • Proof of payment if you have paid your Vet and are the payee of the claim (visa receipt/till receipt).

 

For all claims, your Vet must provide

  • VAT Invoices for the treatment dates you are claiming for.
  • Complete the Veterinary Section of the claim form, stamp, sign and date the claim form.
  • Clinical history for the treatment dates claimed for and all clinical history since first registration if you are a first time claimant.
  • If you are the payee of the claim, provide proof that you have paid the vet if you are unable to provide this.

Please note: the above requirements are a general overview of what is commonly required. From time to time we may require additional information or documentation for example, digital copies of x-rays, external laboratory reports etc. 

 

Claims Process:

  • When your claim is received, it will be registered on your Policy and you will be notified by SMS and provided with a unique claim number.
  • Your claim will then be assessed by our claims administration team to see if all necessary documentation has been provided with your claim.
  • If your claim has all the necessary documentation, it will be assigned to a claims handler for review. Claims that are received “complete” are typically processed in less than 5 business days.
  • If your claim is missing any documentation or information that can only be provided by your Vet or any Vet you may have attended, we will request this directly from your Vet. You will be notified of our request in writing by the claims administration team and you will be advised that we have allowed 10 business days for this documentation to be received.
  • If the documentation missing is required from you directly for example if we require your Pet’s vaccination card, the claims administration team will request this directly from you and provide you with 10 business days to provide this documentation.
  • If the missing documentation or information is received following our initial request, it will be added to your claim and your claim will then be assigned to a claims handler for review.
  • If we do not receive anything either from you or your vet (whichever is relevant) within the initial 10 business days provided, you and your Vet (if applicable) will be sent a final reminder on the 10th business day and provided with a final 10 business days to provide what is required.
  • Claims were the missing information is not received within 20 business days, will be closed and no further requests will be made.